Recent car shopping experiences are similar to buying a domain name.
What’s it gonna take to get
you into this domain today?
It’s time to replace my Acura, so I’ve been car shopping lately. I’ve checked out all the regulars, but decided it was worth stopping by the Hyundai dealer since everyone is raving about its Genesis. The Genesis is an upscale sedan priced around $35,000 — much less than comparable cars. But it’s being sold by a dealer used to selling $20,000 cars, and it shows.
From the moment I walked into the Hyundai dealer, I was in a different world. No sparkling showroom like Lexus and Acura. Cramped space. A receptionist who was busy reading a book. An old, decrepit building. It felt like I was at a livestock auction.
The Hyundai dealer used every trick in the book to sell cars to people who probably couldn’t afford them. They had open air offices, salesperson tallies on a big marker board, etc. They handed me a visitor form to fill out, asking such gotchas as “what do you want your payments to be”.
It was a miserable experience. Over the weekend I started reflecting on it, and realized how it’s very similar to the domain name sales process. People on the outside of the industry look at it with disdain and suspicion, and much of that is rightly deserved. A classic example is the sales process where domain owners ask the “what do you want your payments to be” question. Not in terms of financing as it is at the car dealer, but sizing up the pocket book of the buyer.
The salesperson in me says it’s smart to figure out how much the buyer can pay. But to the outside world, it looks slimy. It reinforces the perception that domain owners are “squatters”, just holding out to fleece a deep pocketed person who wants a domain.
The domain industry needs to shift gears. Shift away from that used-car-salesman feeling to a Lexus or Acura car dealership. Lexus and Acura are still sales machines, but they operate in a clear and transparent manner.

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